What currency are the prices do I see on the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after seven business, please email us at email@example.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. It would help if you shipped it back at your own expense; once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at firstname.lastname@example.org. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com, and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.
Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders could take anywhere from 12 to 26 business days for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
We offer a Money Back Guarantee if your item is not with you after 45 working days from dispatch.
Orders are generally dispatched within 2-5 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just incase it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on firstname.lastname@example.org and we can give you real time information on whether your order has been dispatched or not.
When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
We always try our best to cancel your order, however if your order has already been shipped then we cannot cancel your order. If you would still like to cancel for a refund then a 30% cancellation fee will be applicable. We will refund this 30% when your order arrives and you decide to keep it or when the item is returned back to us, simply email us to confirm the receipt of the item and your decision.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.